As a part of the strategy, the CEO also highlighted the benefit of its loyalty program, which accounts for over 90% of the company’s sales and has well over 33 million active users. The company plans to continue making this program appealing for customers, providing special promotions and personalized offers.
The company is also planning to add about 40 new brands this year, looking to fuel its momentum in the prestige cosmetics segment, focusing on both established and emerging names.
In terms of geographical expansion, the company plans to make its debut in Canada to tap into the international market. Digital initiatives include improvements in mobile apps and the online shopping experience.
The CEO believes that these strategies will bring the sales momentum back on track and help the company maintain its leadership position in the beauty retail sector.